Frequently Asked Questions
Everything you need to know about your custom order and delivery.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 10-15 business days depending on the destination.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes or mailers with no mention of the product or brand on the outside to ensure your privacy.
What is your return policy?
Due to the intimate nature of our products and hygiene regulations, we cannot accept returns on opened or used kits. If your item arrives damaged, please contact support within 14 days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure encrypted mobile payment options.
Is the molding material safe for skin?
Absolutely. Our molding powder is made from high-quality, non-toxic, and hypoallergenic materials that are safe for all skin types.
Can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.